Memorial Hospital Honors Outstanding Employees with Rosie Thompson Employee of the Year Award
Each year at our Hospital Week employee luncheon, we bestow our highest employee honor, our Rosie Thompson Employee of the Year Award, to one of the previous year’s Rosie Thompson Bi-Monthly Award recipients.
The award’s namesake, Rosie Thompson, was a surgical aid at Memorial Hospital from 1963 to 1983. She made a lasting impression on her patients and coworkers because of her friendly, compassionate demeanor and her ability to put people at ease in times of anxiety. In her honor, Memorial recognizes employees who surpass expectations through their innovation, caring attitudes, teamwork and positivity, setting a high standard of service excellence at the hospital.
The Employee of the Year is honored for his or her outstanding commitment to not simply customer service, but what we at Memorial call “Service Excellence.” They show compassion, kindness, innovation, positivity and a willingness to go above and beyond their call of duty to make the Lake Charles Memorial Health System a better place for our patients, their loved ones, our employees and our community.
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Christina Forrest, RN
Lake Charles Memorial Hospital bestowed its highest employee honor, the 2008 Rosie Thompson Service Excellence Employee of the Year Award, to Christina Forrest, a registered nurse at Memorial Hospital for Women.
Forrest was recognized for her unwavering optimism and deep concern for patients and fellow hospital employees alike. Always with a smile, Christina goes above and beyond to ensure the well-being and contentment of her patients.
Christina was among the recipients of the bi-monthly Rosie Thompson Award presented in 2008. In addition to hospital and community recognition, Christina also received prizes that include a dozen roses and $1,000 cash.
Patient comments included:
- She was
so nice and very helpful. She went above and beyond to help make me and
my baby comfortable.
- She helped me so much through my surgery and delivery.
- Christina is very helpful, professional, courteous and concerned.
- Christina is very caring and attentive.
- Ms. Christina went above and beyond her call of duty. She was very informative and knowledgeable regarding labor, delivery, postpartum and prenatal care. She was very pleasant and patient. Special thanks to Christina for making me and my family feel welcome.
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Raymond Laughlin
Lake Charles Memorial Hospital bestowed its highest employee honor, the 2009 Rosie Thompson Service Excellence Employee of the Year Award, to Raymond Laughlin, a security officer at the hospital.
Laughlin was recognized for his always calm and compassionate demeanor, his constant willingness to help everyone in need, his always dignified and respectful treatment of fellow hospital employees and patients and for his willingness to go above and beyond the call of duty.
“Officer Laughlin demonstrates a calm and compassionate demeanor at all times, is always willing to assist when needed, and treats all employees, visitors and coworkers with dignity and respect,” said Tim Coffey, Memorial’s chief operating officer, who presented Officer Laughlin with the award. “He never allows anyone to feel unimportant, and he does not hesitate to take control of situations that require him to go above the call of duty.”
“This honor is well-deserved,” said David Franklin, director of security at Memorial. “Officer Laughlin is a beloved employee for his work ethic and positive attitude. I am happy that he is being acknowledged for his commitment to service excellence.”
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