Making a Difference with Service Excellence

At Lake Charles Memorial Hospital, we realize that it takes more than dedicated professionals with unsurpassed skills and the latest technological advancements to care for our patients. We understand that it also takes uncommon compassion and an unshakable commitment to providing excellent service.

Not only do we care for our patients, we care about our patients.

To ensure that this prevailing goal continues, a culture of Service Excellence has been adopted at Memorial. This culture is dedicated to the pursuit and recognition of superior service to our patients, physicians, and employees.

OUR PRINCIPLES OF SERVICE EXCELLENCE
A variety of pieces contribute to delivering Service Excellence, and Memorial employees understand that each piece must be employed in order to create a "picture of success."

CAMPAIGNS & EVENTS
Valuable information to help employees apply Service Excellence on the job.

BEST PRACTICES
Service Excellence strategies and best practices.

RECOGNITION
We’re dedicated to our employees who demonstrate Service Excellence and inspire others to do their best.

RESOURCES
Links to educational materials and training opportunities that can help you learn more about, manage and apply Service Excellence on the job.