I'm a new mom but I've forgotten my passwords - what do I do?
The first password is a combination of 13 numbers and letters that can be found above the barcode on the order form given to you at the hospital. The second password is the first four letters of the mother's last name. If you are a new mom and have been given passwords to share, but have forgotten them or are having trouble accessing your baby's picture, call Hospital Baby Portraits at 1-800-431-1868 Monday through Friday from 9 a.m. to 5 p.m. (EST).

How can I get a password?
If a mother chooses to have her baby's photograph posted on our website, she will be given two passwords to share with family and friends. It is up to the mother to share these passwords. Please do not call Lake Charles Memorial Hospital for the passwords; the hospital does not have access to any password.

When are baby photos posted?
Please allow up to three days after the baby goes home from the hospital for photographs to be posted. If after this timeframe the baby's photograph still cannot be viewed, please call Hospital Baby Portraits at 1-800-431-1868 Monday through Friday from 9 a.m. to 5 p.m. (EST) for assistance.

How long are pictures online?
Currently, baby photos are available for viewing for at least six months.

The baby's mother has given me the passwords, but I'm having trouble viewing the photo - what do I do?
After you've confirmed with the mother that the passwords are correct, please call Hospital Baby Portraits at 1-800-431-1868 Monday through Friday from 9 a.m. to 5 p.m. (EST). Please keep in mind that baby photos are only posted AFTER the baby has been released from the hospital.