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Memorial/LSUHSC Family Medicine Center Earns National Recognition for Patient-Centered Care

Memorial/LSUHSC Family Medicine Center  Earns National Recognition for Patient-Centered Care

The National Committee for Quality Assurance (NCQA) today announced that Memorial/LSUHSC Family Medicine Center & Residency Program has received a Level 3 NCQA Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, participative relationships.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits.

To achieve Level 3 PCMH, six standards must be met.

1. Enhance Access and Continuity

2. Identify and Manage Patient Populations

3. Plan and Manage Care

4. Provide Self-Care Support and Community Resources

5. Track and Coordinate Care

6. Measure and Improve Performance

“The patient-centered medical home is designed to improve health outcomes and health care,” said Alan Lebato, MD, Medical Director of the Memorial/LSUHSC Family Medicine Center & Residency Program. “The active, ongoing relationship between a patient and a physician in medical homes fosters an all-too-rare goal in care: staying healthy and preventing illness in the first place."

Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Memorial/LSUHSC Family Medicine Center & Residency Program has the tools, systems and resources to provide its patients with the right care, in the right setting and at the right time.”

To earn recognition, which is valid for three years, Memorial/LSUHSC demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

To find clinicians and their practices with NCQA PCMH Recognition, visit

About Memorial/LSUHSC Family Medicine Center

Memorial/LSUHSC's community-based Family Medicine Center & Residency Program began in January 1995. In 2002, the program was granted full accreditation by the Accreditation Council for Graduate Medical Education and has maintained full accreditation with each site visit. The residents train under the supervision of qualified Family Physician faculty members and Subspecialty Physicians.

Training is provided within our sponsoring institution, Lake Charles Memorial Health System. Residents and faculty physicians serve as the hospital service or “hospitalists” team that admits unassigned and uninsured patients that come to the ER department at LCMHS. Resident and faculty physicians also provide office based care for patients of all ages at the Family Practice Center on Oak Park Boulevard.

About NCQA
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site ( contains information to help consumers, employers and others make more informed health care choices.