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Memorial Post Hurricane Information

Update: 9/23/20

Lake Charles Memorial Hospital at 1701 Oak Park Blvd. is safe, open and here for Southwest Louisiana residents. Our Emergency Services continue to be available 24/7 supported by diagnostic imaging, lab, and pharmacy services. While some of our buildings sustained damage from the storm, our limited services have been due to a lack of city water and electrical power. That is no longer the case as we have full city water service with a back-up water system and electricity.

Memorial ramped up services at our main campus on Monday, September 14th with the addition of non-elective surgeries and procedures, endoscopy, outpatient chemotherapy, as well as our medical acute care, intensive care, and behavioral health care units in operation.

  • Archer Institute is closed at this time. For urgent behavioral health needs, go to the nearest ER.
  • OB/GYN appointments will continue to take place at the Memorial for Women medical office building, but all deliveries will take place in the Same Day Surgery area on the 3rd Floor of Memorial Hospital on Oak Park Boulevard. Post-partum moms and newborns will be moved to the 6th Floor. The NICU will also be on the 6th floor until Memorial for Women is operational again. Patients needing Early Labor Evaluation can come to the ER for triage and then be taken to the 3rd Floor.
  • The most recent COVID-19 visitor policy and entrance hours will remain in place. Find the latest at www.lcmh.com/covid19.
  • Valet parking service hours are 7:00am -3:00pm Monday-Friday at the entrance to main campus.
  • The Gift Shop at main campus will open on Monday, September 28. Hours are Monday - Friday from 10:00 am to 3:00 p.m.

We appreciate your patience as we work to restore all services. Here are some frequently asked questions:

    How do I contact my Memorial Medical Group physician?

    Memorial Medical Group physicians and their offices are ramping back up. While some office locations are not open due to damage, most of the physicians are holding telemed appointments with some having walk-in office hours. Some physicians are working temporarily out of other offices or offsite, until their buildings are repaired so please VERIFY THEIR OFFICE LOCATION WHEN YOU MAKE YOUR APPOINTMENT. Physicians at MMG Nelson Road, MMG Moss Bluff, MMG Women’s Campus, MMG Iowa and MMG Main Campus physicians are safe, open and here for you. Other offices continue to come on line, so if they are not listed here PLEASE CALL TO SEE IF THEY ARE OPEN.

    • Nelson Road Office – Walk-ins Welcome: Internal Medicine, Family Medicine and Orthopedics are available at our 4345 Nelson Road Office. Our Aster Street Office Physicians have temporary offices there as well. If you are a new patient in need of a primary care physician, Dr. Christian LeBlanc, Family Medicine and Dr. Joshua Bacon, Family Medicine, and Dr. Brett Cascio, Orthopedic Surgery, are accepting new patients and taking walk-ins at the 4345 Nelson Road Office.
    • Moss Bluff Office: If you are in need of a primary care physician in the Moss Bluff area, our Family Medicine physicians are open for appointments. That office is located at 217 Sam Houston Jones Parkway in Moss Bluff.
    • Women’s Campus Offices: The office building adjacent to Memorial Women’s Hospital at 1890 W. Gauthier Road is open and physicians are seeing patients. MMG Obstetrics & Gynecology physicians, Dr. Gisele McKinney, Dr. Joseph Semien, Dr. Norman Stewart, Dr. Bradley Forsyth, Dr. Matthew Scroggs, and Dr. David McAlpine offices are open, as well as Dr. Ameer Khan, Family Medicine.
    • Main Campus Offices: Physician specialty offices located on our main campus in the MOB I and MOB II buildings have returned. Heart & Vascular Center, Orthopaedic Specialists, Pulmonary Associates, Neurosurgery, Interventional Spine, Oncology Associates, LSUHSC Family Medicine Clinic, Internal Medicine Clinic and Urology Associates are open for appointments. Our newest Orthopaedic Foot & Ankle Surgeon, Dr. Kipp Cryar is accepting new patients and taking walk-ins at his office in Orthopaedic Specialists on 3rd floor of MOB I building.
    • Satellite Offices: To verify if other locations or your physician’s office is open and/ or has been temporarily relocated, call their office and leave a message. NOTE: If you call one of our physician offices, please be patient. You may have to leave a message and someone will return your call.
    I need behavioral health help.

    Please note Archer Institute is closed at this time. For urgent behavioral health needs, please go to the nearest emergency room.

    I need to get my prescription refilled.
    • Medical Plaza Pharmacy at Memorial Hospital is open Monday - Friday from 8:30 am to 4:30pm for prescription refills. Please call 337-494-2991. This location is servicing Moss Memorial prescriptions as well.
    • Patients with existing prescriptions already filled (requested for refill or new prescription dropped off prior to hurricane evacuation) at either Medical Plaza Pharmacy or Moss Clinic Retail Pharmacy may pick them up outside of MOB II in the pharmacy parking. Please call 337-494-2991 when you arrive.
    • Patients who have left the area and need medications should bring their prescription bottles to the nearest pharmacy in the area to which they evacuated. The pharmacy should assist with dispensing an emergency supply of medication until either they can contact their physician or regular pharmacy. To request refills from your physician, please call the office and leave a detailed message with the following information: your full name, date of birth, and full name of your physician, along with your medication and dosage. Please also provide the name and phone number of the pharmacy.
    I need to get my medical records.

    Go the patient portals located on our website and log in to the appropriate portal for your records at Patient Portal | Lake Charles Memorial. You can also call 337-494-3149.

    I am supposed to have Radiation Oncology or Chemotherapy soon.

    If you are currently undergoing cancer treatment at Memorial someone from the cancer team should have contacted you to discuss your treatment options and assist in helping you navigate this difficult time. If that did not happen or if you need immediate assistance, please contact your physician's office and leave a detailed message with the answering service. If you have an emergent medical need, please go to the ER nearest you.

    Outpatient Chemo Infusions have resumed as of September 8. If you are a current patient, please call 337-494-4750. We are not currently taking new patients. Radiation Oncology resumed operations on September 19. If you are a current patient, please call 337-494-2121.

    I have questions about Home Health.

    Home health is fully operational at a temporary office in Jennings until we are able to return to our office in Lake Charles. If you are a current home health patient and have not spoken to someone on our staff, please contact the office at 337-494-6444. Home health nurses and therapists will be performing wellness checks on current patients that we are unable to reach by phone. We are accepting new referrals. Healthcare providers can contact the office at 337-494-6444 for patients needing home health services.

    I have questions about a bill or payment plan.

    Please call 337-494-3265 for hospital billing inquiries. For Memorial Medical Group (physician office) billing questions, please call 337-494-4663. Please leave a detailed message with name, date of birth, account number and the reason for calling.

    I am a vendor and need help sending an invoice or have questions about payments.

    Please email AccountsPayable@lcmh.com or call 337-494-2070.

    I am an employee and need information.

    Please call Human Resources at 337-442-4966.

    I would like to make a donation to the employees of Memorial.

    Please visit https://www.lcmh.com/giving/donate-now/. Under gift designation select: employee assistance fund. If you have questions regarding donations, please email Leif Pedersen at lpedersen@lcmh.com or Nicole Rasco at nrasco@lcmh.com.