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Billing Services

Your Hospital Bill

Your Lake Charles Memorial Health System bill includes charges for goods and services rendered by the hospital, but does not include any professional services. For example, depending on your care, you may receive separate bills for such services as a diagnostic physician who analyzes your hospital x-ray or lab work, consulting specialty physicians that may have been requested by your primary care doctor based on your treatment plan, or ambulance services that are not a part of Memorial Health System. Since these outside providers are not part of the Memorial system, should you have questions about such bills, those service providers should be contacted directly.

To pay your Memorial bill online, click here.

Each hospital visit is billed individually, and itemized bills are available upon request. You may contact our Patient Financial Services Department at (337) 494-3265 with any questions or concerns about your bill. You may also visit the billing and financial services office located at 3050 Aster Street in Lake Charles and is open Monday – Friday from 8:00 am to 4:30 pm.

Payments should be mailed to:

Lake Charles Memorial Health System
1701 Oak Park Boulevard
Lake Charles, LA 70601
Attention: Business Office

When corresponding with the Business Office, please provide your full name, daytime and evening telephone number, account number, and a brief summary regarding any information you wish to provide to us or the nature of your question. A Patient Financial Service Representative will follow-up with you as appropriate within two business days.

Lake Charles Memorial Health System will bill your insurance(s) prior to billing you for any balances left on your account. However, if your insurance fails to pay the claims, you will be responsible for any and all costs incurred with the provision of your care. All balances are expected to be paid in full within 30 days of being billed, or you must make appropriate payment arrangements if that is not possible.

Notice: Health care services may be provided to you at a network healthcare facility by facility-based physicians who are not in your health plan. You may be responsible for payment of all or part of the fees for those out-of-network services, in addition to applicable amounts due for co-payments, coinsurance, deductibles, and non-covered services. Specific information about in-network and out-of-network facility based physicians can be found at the website address of your health plan or by calling the customer service telephone number of your health plan.

Special Circumstances

Please let us know of any special circumstance that may impact the timely, accurate and complete payment for your services. Our Financial Service Representatives are able and willing to accommodate you in any way, but we need to know of special circumstances in advance of your service.

Payment Options

Memorial’s basic payment plan can be arranged after a brief interview with one of our Patient Account Representatives. Once a payment plan has been authorized, failure to make regular and routine payments may result in the debt being transferred to a collection agency.

Uninsured Patients

There are many programs available for the uninsured. If you are uninsured and need assistance with your bill, please contact one of our Patient Account Representatives at (337) 494-3265 for further information.

Medicaid Application Center

Memorial Hospital does have a Medicaid Application Center in the Patient Access center, located in the Atrium of our Oak Park campus. The office hours are 8:00 am to 4:30 pm. Application requests are by appointment only. Please call (337) 494-4637 to set up, cancel or reschedule an appointment.

Financial Assistance

Memorial is committed to extending financial assistance, and free or reduced fee care, to qualifying individuals. If payment on your health care expenses could create a financial hardship for you, please contact a Financial Service Representative, who will help you apply for financial assistance. Applications will be processed and approval will be determined based on specific criteria. Information you provide is confidential and is only reviewed by the staff processing your application. If approved, your financial obligation to Memorial Hospital will be reduced. We will not discriminate in the determination of financial eligibility on the basis of race, color, creed, sex, age or handicap.