Billing Services
Your Hospital Bill
Your Lake Charles Memorial Health System bill includes charges for goods and services rendered by the hospital, but does not include any professional services. For example, depending on your care, you may receive separate bills for such services as a diagnostic physician who analyzes your hospital x-ray or lab work, consulting specialty physicians that may have been requested by your primary care doctor based on your treatment plan, or ambulance services that are not a part of Memorial Health System. Since these outside providers are not part of the Memorial system, should you have questions about such bills, those service providers should be contacted directly.
To pay your Memorial bill online, click here.
Each hospital visit is billed individually, and itemized bills are available upon request. You may contact a Patient Account Representative at (337) 494-3265 with any questions or concerns about your bill. You may also visit the billing and financial services office located at 3050 Aster Street in Lake Charles and is open Monday – Friday from 8:00 am to 4:30 pm.
Payments should be mailed to:
Lake Charles Memorial Health System1701 Oak Park Boulevard
Lake Charles, LA 70601
Attention: Business Office
When corresponding with the Business Office, please provide your full name, daytime and evening telephone number, account number, and a brief summary regarding any information you wish to provide to us or the nature of your question. A Patient Financial Service Representative will follow-up with you as appropriate within two business days.
Lake Charles Memorial Health System will bill your insurance(s) prior to billing you for any balances left on your account. However, if your insurance fails to pay the claims, you will be responsible for any and all costs incurred with the provision of your care. All balances are expected to be paid in full within 30 days of being billed, or you must make appropriate payment arrangements if that is not possible.
Notice: Health care services may be provided to you at a network healthcare facility by facility-based physicians who are not in your health plan. You may be responsible for payment of all or part of the fees for those out-of-network services, in addition to applicable amounts due for co-payments, coinsurance, deductibles, and non-covered services. Specific information about in-network and out-of-network facility based physicians can be found at the website address of your health plan or by calling the customer service telephone number of your health plan.
Special Circumstances
Please let us know of any special circumstance that may impact the timely, accurate and complete payment for your services. Our Financial Service Representatives are able and willing to accommodate you in any way, but we need to know of special circumstances in advance of your service.
Payment Options
Memorial’s basic payment plan can be arranged after a brief interview with one of our Patient Account Representatives. Once a payment plan has been authorized, failure to make regular and routine payments may result in the debt being transferred to a collection agency.
Uninsured Patients
There are many programs available for the uninsured. If you are uninsured and need assistance with your bill, please contact one of our Patient Account Representatives at (337) 494-3265 for further information.
Medicaid Application Center
Memorial Hospital has two Medicaid Application Centers.
- Patient access center, located in Admitting in the Atrium of our Oak Park campus at 1701 Oak Park Blvd.
- Aster Street Business Office located at 3050 Aster St.
The office hours are 8:00 am to 4:30 pm. Application requests are by appointment only. Please call (337) 494-6458 to set up, cancel or reschedule an appointment.
