Partnering with Our Community in Compassionate Care

If your loved one is unwell or injured, we know how much you want to be with them. Our Visitor Center at Lake Charles Memorial Health System is designed to accommodate visitors to our valued patients.

Things to Keep in Mind When Planning Your Visit

Our goal is to prioritize flexibility in our visiting hours so that you can spend as much time as possible with your loved ones. At the same time, it is important to recognize that our accommodation for visitors must be balanced with quality healthcare services. We appreciate your continued cooperation as we strive to serve our patients with the utmost care and excellence.

When visiting a patient at Memorial:

• After-hours visitor verification process:

  • Between 9 p.m. and 5 a.m. visitors will be required to enter through the Emergency Department entrance

  • Visitors must stop at the Security office window

  • A valid photo ID will be required

  • Visitors must provide the patient’s name for verification.

• Security will then contact the patient care unit to verify the visit before issuing a visitor sticker. This step helps ensure that only approved individuals have access to patient care areas overnight.

• Lake Charles Memorial Hospital for Women recognizes “Quiet Time” from 1:00 pm – 3:00 pm in the Labor, Delivery, Recovery and Postpartum Unit. During these two hours, we ask visitors to limit their visit and respectfully reduce their noise levels to allow moms the opportunity to rest.

Visitor Guidelines

In the interests of our patients, we ask visitors to please observe the following guidelines:

• Dress - We ask visitors to avoid inappropriate dress. This includes always wearing shoes and shirts.
• Health - Do NOT visit the hospital if you are suffering from a cold, fever, flu, contagious illness, or sore throat.
• Noise - Please be respectful of neighboring patients by keeping noise levels down.
• Smoking - We maintain a strict "no smoking" policy inside the hospital. Lake Charles Memorial Health System is a completely smoke and tobacco free campus.
• Testing / treatments - Be advised that you may be asked to leave the patient's room if a test or treatment is taking place or if a nurse or doctor is seeing the patient.

Food and Snacks

Café Bon Vie (Oak Park Campus) Hours:
Monday - Friday: 7:00 am - 7:00 pm / Saturday and Sunday: 7:00 am - 5:00 pm

Café Jolie (Lake Charles Memorial Hospital for Women) Hours:
Monday - Friday: 7:00 am - 5:00 pm / Saturday and Sunday: 7:00 am - 1:00 pm

Snack machines are also located on both hospital campuses. On the Oak Park campus, they are in Cafe Bon Vie on the first floor, in the waiting area near the lab, in the cafe on the first floor and on various floors. At Memorial of Women, the vending machines are in the main hall just behind the information desk, adjacent to the cafeteria.

Gift Shops

Gift Shops are in the main lobby of Lake Charles Memorial Hospital, just though the Oak Park Boulevard entrance, and in the main lobby of Lake Charles Memorial Hospital for Women on W. Gauthier Road.

Staffed by the hospital's volunteers, the gift shop on the main campus offers a wide variety of unique gift items, including jewelry, crystal, frames, and home décor. Other popular merchandise includes cards, balloons, and silk flower arrangements. It is open Monday – Friday from 8:30 am – 4:00 pm. They can be contacted at 337.494.2353.

The gift shop at Lake Charles Memorial Hospital for Women offers baby clothes, baby announcement gifts, door decorations and unique gifts for women. It is open Monday – Friday from 7:00 am – 3:30 pm. They can be contacted at 337.480.7016.

Parking

For self parking maps, please click here.

Valet is located at the main campus entrance, Monday - Friday from 5:00 am till 6:00 pm. After 6:00 pm, key are located in the security office next to the ER waiting room.

A security escort is available 24/7 by contacting 337-494-3097.

Visiting Hours

Because the health and well-being of our patients is our primary concern, we know that your visit can be the best medicine. We ask that visitors be limited to two at a time and that the following times be observed:

• Psychiatric Units: Daily: 4:30 pm- 5:30 pm.
• Birth Center: Family and friends may visit from 8:00 am - 8:00 pm. Siblings of the baby may visit if they are accompanied by a responsible adult. They must be healthy and not exposed to communicable diseases. Please note that Pediatrics and the Birth Center have restricted entrances. We ask visitors to limit visits and respect Quiet Time between 1:00 pm – 3:00 pm.
• Critical Care ICUs: ICU and CCU visitors are limited to immediate family. Visits are limited to 30 minutes at 5:30 am, 9:30 am, 1:30 pm, 5:30 pm, and 8:30 pm. Children under 12 are not permitted.
• Special Care Nursey NICU: Immediate family only can visit at anytime. Children under age 12 must be siblings. To protect patient's confidentiality, visitation is not allowed during shift changes.
• Pediatric ICU: Parents are welcome anytime. Health siblings and all other visitors may visit from 8:00 am to 8:00 pm. Isolation precautions may prevent children under 16 from visiting.
• Most nursing units: 8:00 am - 8:00 pm

Children under 12 years of age must always be supervised by an adult. They also must be healthy and have current immunizations for contagious diseases.

We understand that family and friends play an important role in patient healing. Please follow these guidelines for visiting:

• Wash your hands before entering and leaving the patient's room
• Ask before bringing flowers, perfumes, food/drink, balloons or other items that may trigger allergies or disrupt patients.
• Respect the privacy of patients and observe all no visitors/isolation and other signs posted.
• Please be quiet and respect the healing of other patients.
• Step out of the room when asked by staff, is it is necessary for the well being of the patients.
• Use the public restrooms outside the patient's room.
• Supervise all children/infants at all times. Do not bring sick children to the hospital. Only children over 12 years old may visit the ICU.

Please do not visit if:

• You don't feel well.
• You have a cold or a sore throat.
• You have a fever or the flu.
• You have recently been exposed to and have never had chickenpox, measles, or mumps.

For more information or answers to remaining questions, please call our Lake Charles hospital directly.